With our experience within Business Transformation, we have helped a wealth of businesses to become more "digital".
Within this post we take a look at some key areas that will help you understand if your business is ready for the digital future. As in every project that involves changing the way of doing certain things, it is recommended to consider a gradual implementation, avoiding introducing several changes at the same time and always involving the key members of the operating teams. - Preventing any cultural business transformation clashes.
In this article we will cover:
- Paper free offices
CRM (customer relationship management system).
A Customer Relationship Management (CRM) is a software for managing all the interactions between your business and its real or potential clients. The main objective of using a CRM system is to organise operations towards reaching higher profitability from clients.
The main benefit of a CRM is to be a one-stop-shop for all the information regarding your clients. As such, it reduces operational waste and prevents informational chaos.
The market offers a wide range of options when considering a CRM system. From easy-to-use sales pipeline managers such as Pipedrive or Hubspot, affordable systems such as Zoho CRM or SugarCRM, to complete ecosystem suites like the ones offered by enterprise systems like Salesforce.
The "Paper Free" world
Besides those documents that in their legal nature need to be kept as originals, I challenge anybody to give a good reason to print and store documents. We finally have the technology to create a paperless office - at this point it's a matter of embracing the new technology and providing training and encouragement for new business practices. This will save money and time, improve the security of documents and increase customer satisfaction.
Hand filled paper forms can turn digital with relative ease by replacing the paper with online forms. Even for legal documentation, using electronic signature software such as DocuSign can mean you no longer need a physical signature from a client or customer ever again.
Developing the solution to your clients challenges and requirements can be innovative and exciting, but also consume a lot of resource. If later such company allows that knowledge of that solution to be forgotten, its value will be inevitably lost and will only be recuperated by investing additional resources.
A Wiki is an area or library of content that holds anything from code drops to service definitions. The repository acts as a one stop shop where all employees can use the content for personal development, documentation development and also code development.
Enabling team members to facilitate knowledge sharing, content management and communication Wikis can be started simply with a Google Doc that contains all relevant content or through enterprise solutions like TallyFox Tallium. By collaboratively updating it your business will be able to transform from a timely and costly process to an efficient and tailored process that adheres to your company's tone of voice and brand.
We hope that this can help with your future business transformation needs. If you feel that Why Digital could add value to helping your organisation become more digital please check out workshops that we can provide for you.
If you find relevance or reward to what we have mentioned, please feel free to share our article. Alternatively, to share your thoughts on this topic please contact us.